New Zealand


 

Frequently Asked Questions

Our top 5:


 What reporting functionality do you have? Do I have to wait until the end of the month to get full view of my data?

You don’t even wait 24 hours! With CWT you will be able to access the one of the best management information reporting packages in the market today. 

CWT Program Management Centre - accessable via online access allows the user to view comprehensive reports that include all booking data (consultant and online bookings). Reporting options include: Dashboards, Queries & Management Reporting.

 

We have never used an Online Booking Tool before, what are the benefits?

Implementation of an online booking tool improves convenience, increases cost savings and maximises control of your travel policy. CWT suite of Online Booking Tools are easy to use with less screens, simplified information and integration of your traveller profiles.

 

What sort of Account Management is provided?

Your key account manager’s primary focus will be to understand your travel program objectives; by providing advice, travel insights and diagnosing savings opportunities. They will become your business partner and key point of contract at CWT.

- Travel policy & compliance

- Service Level reporting

- Training and communication

 

What booking services do you provide?
A premium booking experience delivered by our highly experienced travel consultants. Your CWT travel team will book all domestic and international air, hotel and car reservations, with travel itineraries sent upon booking completion. Our after-hours Emergency Service Centre will provide seamless support to your travellers for bookings made or amended out of office hours 24/7.


What makes CWT stand out with your technology?
Our market leading technology enables us to better service your needs!
CWT was the first in the industry to deliver travel portal solutions rather than solely focusing on the online booking tool. The CWT Portal will deliver you a centralised hub that contains your traveller profiles, online booking tool, travel alerts, traveller tracking, and online reporting, all within one web-based portal. These solutions will be tailored to your requirements, with full training provided to ensure maximum adoption, translating in an efficient and cost-effective travel program.